In order to use this Web site, you must first complete the registration form. During registration you are required to give contact information (such as name and email address). We use this information to contact you about the services on our site inwhich you have expressed interest.
FrozenVoice.com is the sole owner of the information collected on FrozenVoice.com. FrozenVoice.com collects personally identifiable information from our users at several different points on our Web site.
If you purchase a service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
We provide you the opportunity to “opt-out” of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at [email protected]
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
We set a persistent cookie to remember the affiliate you found our site through. If you reject cookies, you may still use our site.
As is true of most Web sites, the web server gathers certain information automatically and store it in log files. This information includes information such as internet protocol (IP) addresses, browser type, internet service provider (ISP), country, referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change inside our Client Login information page or by emailing [email protected]
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or server login information) on our forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
When you sign up for support and or monitoring, we will share information to provide these services as necessary for the third party to provide that service. Credit card information collected is submitted to our merchant payment processor for payment purposes. These third parties are prohibited from using your personally identifiable information for any other purpose.
If you have any questions about security on our Web site, you can send email us at [email protected]
We post customer testimonials on our web site which may contain personally identifiable information such as the customer’s name, email address, web site address. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial. FrozenVoice.com recognizes the need to provide additional protections for children under the age of thirteen who visit our sites. To further protect children, FrozenVoice.com does not conduct business with children under the age of thirteen. FrozenVoice.com does not knowingly collect any personal information from children under the age of 13 on our websites. If you are under the age of 18 but at least 13 years of age you may use this web site only under the supervision of a parent or legal guardian who agrees to be bound by the FrozenVoice.com “Terms of Service” (http://www.frozenvoice.com/tos.html). Children under the age of 13 may not use this web site and parents or legal guardians may not agree to the FrozenVoice.com “Terms of Service” on their behalf. If you do not agree to and/or cannot comply with any of the FrozenVoice.com “Terms of Service”, do not use this web site.
International customers: If you have provided information to FrozenVoice.com from a country other than the United States, your information may be transferred to, and processed by FrozenVoice.com in the United States or other countries other than your own. If you provided information from a country that grants specific additional privacy rights, contact FrozenVoice.com at the address below to exercise your rights.
Does FrozenVoice.com share personally identifiable information to third party marketing organizations?
No. FrozenVoice.com does not sell, rent, share, or otherwise give your personally identifiable information to third parties for marketing purposes. Often, companies receive extra income by providing customer contact information to marketing companies. FrozenVoice.com does not provide customer contact information to marketing companies. For example, FrozenVoice.com will not give your address to junk mail (“direct marketing”) companies or email marketers (including “spammers”).
Does FrozenVoice.com share personally identifiable information to any other third parties?
Not in the normal course of day-to-day business. FrozenVoice.com does not provide your personally identifiable information to anyone, without your permission, unless compelled by law, in order to collect unpaid debts, to protect your security and safety, enforce the “Terms of Service” of FrozenVoice.com, or to protect the security and safety of FrozenVoice.com web sites, third party web sites, and FrozenVoice.com employees.
What types of personally identifiable information does FrozenVoice.com collect about customers?
Much of the personally identifiable information received comes directly from customers interested in obtaining various services from FrozenVoice.com. Usually, this information includes a customer’s name, mailing address, email address, and telephone number. FrozenVoice.com collects personal information when a customer registers, logs on, or visits FrozenVoice.com web sites. FrozenVoice.com may also collect other types of information such as credit card information, the type of services ordered or purchased, and the date of the order or purchase.
FrozenVoice.com also collects certain technical information from your computer each time you request a page during a visit to our web sites. This information may include your Internet Protocol (IP) address, your computer’s operating system, browser type and the address of a referring web site, if any. FrozenVoice.com collects this information to enhance the quality of your experience during your visit to our web sites and to prevent fraud. FrozenVoice.com will not sell or rent this information to any third parties.
How do you safeguard customer’s personally identifiable information?
The security and confidentiality of your personally identifiable information is extremely important to FrozenVoice.com. Technical, administrative, and physical security measures are used to protect customer information from unauthorized access and improper use. From time to time, FrozenVoice.com reviews security procedures to consider appropriate new technology and methods. Please be aware that, despite best efforts, no security measures are perfect or completely impenetrable.
How can a customer update contact information?
Contact information provide by you may be accessed and updated by simply sending an e-mail to [email protected] Please provide information in the e-mail that will help FrozenVoice.com identify your account. FrozenVoice.com may also provide you with an opportunity to update your contact information by sending you an e-mail or other communication that invites your response.
Please be assured that any personal information that you provide in communications to the above email and mailing addresses will not be used to send you promotional materials, unless you so request.